A Conversation With…

The Government Finance Research Center works with researchers from a variety of backgrounds to analyze the role that public finance plays in our lives. In the interviews below, we talk with experts to dig deeper into pertinent topics and get their perspective on the past, present, and future of government finance.

Terry McKee

Q: Tell me a little about yourself.

TM: I’ve been in government procurement for 38 years come November, through three different governments: county, school district and now the Public Housing and Redevelopment Authority in Knoxville. I’m an instructor and consultant for NIGP: The Institute for Public Procurement and I am involved in our professional groups at the national, state and local levels.

Q: We understand that one of the most significant ways in which government procurement has been evolving is the use of online bid advertisement and bid receiving. Would you talk a little about that?

TM: That’s been a quantum change and a much-needed change. Most of my fellow procurement people in Tennessee that I know well have migrated to it, though sometimes the entity’s culture or their finances don’t permit it. But within a couple of years, I believe it will be the standard. In Europe it’s been the standard for a while.

Going online has such value because we can reach more vendors cost effectively and easily, which helps expand the vendor pool. It also reduces paperwork and allows for online evaluation of bids through the online question submittal.

As result, it saves us money because we’re not doing as much paperwork and mailing. And it’s also a benefit to local vendors and vendors across the nation because they can become aware of opportunities. In the past when we were doing everything on paper, we would probably mail to three or five vendors, post a copy of the official bulletin board at courthouse and place an expensive advertisement in the newspaper. That’s all we could do because it was cost prohibitive to do more.

Q: Now, with online procurement, how many vendors can you reach?

TM: It really depends on the service. Some are really specialized and we may only reach out five or ten if it’s something really unique. And then others like construction, our online system may send 200 notices out. For auditing services, it will probably send 75 notices. And we may send 100 for custodial services.

Q: Do you find that with a wider net you’re now getting better vendors?

TM: It has generally improved the number of bids received. Though I don’t have a definitive answer on whether it improves the quality of bidders, my gut reaction is yes, because there’s so many more involved.

Q: Some other benefits?

TM: When more vendors participate, it helps drive down costs for bid situation. When the solicitation is through a Request for Proposals, since proposals offer solutions, if you get 10 versus two, you’re getting more and better solutions.

A second benefit is that with these online bidding platforms, most of them have an online evaluation module. So, instead of me printing, let’s say 10 proposals, and selecting the staff members to be on an evaluation team, now it’s done electronically, and it’s a lot less hassle and less paper, and it’s quicker because of that.

Q: Changing topics briefly, how concerned are you when a bid comes in far cheaper than others?

TM: Maybe you’re getting a great deal, but you want to validate that you’re getting a great deal, because you might not be. They might have misinterpreted the RFP. So, the procurement person must get your magnifying glass out and start analyzing the facts.

Here’s an example. We were doing a demolition bid. The low bid was about a half or less of the next low bid. We thought something was askew. We brought the company in, we were not familiar with them, and they quickly said, ‘Well, we know why we’re so much lower. We only considered demolishing all the interior walls. We did not think this was a total demolition and takeaway of the building.’ And then it turned out they actually hadn’t read the documents until they drove over to meet with us. So our “review” helped us determine why their bid was so far from all the others. On line bidding, AI and other similar tools are just that- tools that the procurement official uses. Ultimately, we still must review and analyze each situation. Use the tools to speed work, make work easier but we are charged with using our knowledge to finish the deal.

Q: Let’s talk a little about artificial intelligence and procurement. Where are we now and where do we hope we’ll be in a few years?

TM: That’s very difficult to answer, because different places are at different levels, but I’ll give you some generalities. A lot of us are using it to generate the beginning of a technical scope. For instance, in 2025, we had to issue a bid for caulking and replacing exterior windows of one of our elderly high rises that was about 10 stories high. The staff had never put together a technical spec for caulking of exterior windows of a 10-story building. We have prepared specs to replace windows and caulk but never just caulking.

So, I used AI to help draft the technical scope and gave it to staff and said, ‘Now work from this,’ and it turned out to be a success. That kind of thing is pretty common.

It is increasingly common for procurement staff to use AI to perform labor intensive tasks such as reviewing submitted Insurance Certificates against the requirements stated in the solicitation. Similarly some use AI to review bonds and to review vendor contracts against entity requirements. Other examples include some entities using AI to summarize submitted proposals for the evaluation team. I have also used AI to run reports of vendors debarred, declaring bankruptcy or under federal/state investigations. I set up a prompt (with help from my colleague Brooke Smith from Utah) that I can run each day to pull this information together for me to review and act on if I need to.

AI is a wonderful tool and its usage will only grow.

Q: How common is that kind of use of AI in Tennessee?

TM: Tennessee has 95 counties. Would I estimate that half of them use AI? I would doubt it. In procurement, my guess would be a third of our counties do.

Maybe more. I know there’s some places that are using it to do great things, but most of us are at least using it to review the tone of a letter we’re sending to vendors.

There are a lot of ways AI is going to move us. but I would say we’re in the infancy stage. I see it moving us and freeing up a lot of time so that we’re not having to totally review the vendors contractual terms versus ours. AI will summarize the differences. Then we can review that with the understanding that AI is a tool, and it has to be reviewed by human eyes and not just assuming that AI said to do something and so I’m doing it.

Q: Even if AI can help make things more efficient in the future, for the moment are there enough employees to fill all the jobs necessary in procurrent?

TM: There’s lots of openings. I know a few years ago, they were expecting about 10,000 boomers retiring each day. And that affects everyone, procurement and all the other government fields. The trick is finding ways for local governments and trade associations to deal with the tidal wave of retirements. NIGP is doing mighty work to try to rearrange a lot of training and emphasize training for procurement newbies since so many new people are filling the openings.

And those of us that are in local agencies have to figure out a way to deal with the new generation. We must find a way to interest them in the profession. Nobody grows up saying, I think I want to be a public procurement official someday.’ So we have to find them and make them aware that it’s a great and rewarding career.

We have tried to do some different things. Three or four of us taught one session at the University of Tennessee’s Master’s in Public Administration program for several years. They had us teach a class on what public procurement is to people in the MPA program. Another thing some of us are doing is hiring interns. This helps introduce them to public procurement and assists the students in achieving their required internship. I think I’ve had five interns, and four of them ended up on public procurement. Once they were introduced to our field, they loved it.

I think a lot of places are trying to do those kinds of things. I read an exchange yesterday on a chat group, there were a couple people commenting that they were going to a high school job fair and talking about public procurement and why they enjoy it. It’s cool. We have to find those kinds of ways to attract the people we need. State and local governments are estimated to spend around $3.7 trillion dollars that makes professional public procurement critical to our nation’s success.

 

This interview was conducted with Richard Greene, senior advisor, GFRC and principal of Barrett and Greene, Inc.